Terms of Service

1. Acceptance of these Terms

By accessing itqano.com (the “Website”) or engaging Itqano for services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Website or our services. These Terms are concluded and interpreted under the Contract Act 1872 and other applicable laws of Bangladesh, and electronic records and communications have legal recognition under the Information and Communication Technology Act 2006.

2. About Itqano

Itqano (“we”, “us”, “our”) is a technology business operated as a sole proprietorship under Trade License Book No 17309, License No 04, issued by Gazipur City Corporation, Bangladesh. From our base in Gazipur we deliver bespoke software engineering, technology consulting and proprietary SaaS products for clients in Bangladesh, the Middle East and global markets.

We intend to incorporate as a private limited company (“Itqano PLC”) in the future. Until that happens, all contractual and legal obligations arising from these Terms are borne by the proprietor holding the trade license above.

3. Scope of services

• Bespoke software engineering and consulting engagements are governed by a separate written agreement (proposal, statement of work or master services agreement) signed by both parties.
• Budget and timeline ranges shown on this Website — including the project cost calculator — are indicative estimates only and do not become a binding quotation until confirmed in writing.
• Fees, invoicing and applicable taxes for any engagement are governed by the signed agreement and the tax laws of Bangladesh.
• Our proprietary products (including Dokaniai) are governed by the product terms published on their own websites.

If a signed agreement conflicts with these Terms, the signed agreement prevails for that engagement.

4. Using this Website

You agree to give accurate and complete information in our forms (contact, project intake, newsletter and careers) and to use the Website only for lawful purposes. Project materials you upload should not contain content that is unlawful under the laws of Bangladesh.

5. Acceptable use

Consistent with Bangladesh’s cyber security and communications legislation in force from time to time (currently including the Cyber Security Act 2023, or any law replacing it) and other applicable law, you must not:

• upload, transmit or link to content that is defamatory, obscene, threatening or otherwise unlawful;
• attempt to gain unauthorised access to, interfere with, or disrupt the Website, its servers or related infrastructure;
• introduce malware, scrape at a rate that degrades the service, or reverse-engineer our systems except where such restriction is prohibited by law;
• impersonate any person or misrepresent your affiliation with any entity.

6. Intellectual property

The Website, including its design, text, graphics and source code, is owned by Itqano and protected under the Copyright Act 2022 of Bangladesh. The names “Itqano” and “Dokaniai” and associated logos are trademarks of Itqano protected under the Trademarks Act 2009.

Unless otherwise agreed in writing, custom work product is assigned to the client upon full payment, while our pre-existing tools, libraries, templates and know-how remain our property and are licensed to you only as needed to use the deliverable.

7. Third-party services and links

The Website embeds or links to third-party services — for example the Cal.com meeting scheduler, WhatsApp, our social media profiles and our product websites. Those services operate under their own terms and privacy practices, and we are not responsible for their content or their handling of your data.

8. Disclaimers and consumer rights

Content on this Website — including case studies, estimates, roadmap information and blog articles — is provided for general information, “as is”, and does not constitute professional, legal, tax or financial advice.

Where you receive services from us as a consumer in Bangladesh, the Consumer Rights Protection Act 2009 applies, and nothing in these Terms limits the protections it gives you. Consumer complaints can be sent to the email address in Section 13.

9. Limitation of liability

To the maximum extent permitted by Bangladeshi law, Itqano is not liable for indirect, incidental or consequential losses (including loss of profit, revenue or data) arising from use of the Website. For service engagements, our total liability is limited as stated in the signed agreement for that engagement.

You agree to indemnify Itqano against third-party claims arising from your breach of these Terms, including breach of the acceptable-use rules in Section 5.

10. Governing law and dispute resolution

These Terms are governed by the laws of the People’s Republic of Bangladesh. Any dispute will first be addressed through good-faith negotiation; if it cannot be resolved within thirty (30) days, either party may refer it to arbitration in Dhaka under the Arbitration Act 2001 or to the competent courts of Bangladesh, as the signed agreement for that engagement provides. Engagements without a signed agreement fall to the competent courts of Bangladesh.

11. General

• Force majeure — neither party is liable for failure caused by events beyond reasonable control, such as natural disasters, epidemics, war, strikes or nationwide internet or power failures.
• Severability — if any provision of these Terms is held invalid, the remaining provisions continue in full force.
• Entire agreement — these Terms, together with any signed engagement agreement, form the entire agreement between you and Itqano regarding the Website and that engagement.
• Assignment — you may not assign your rights under these Terms without our written consent; we may assign ours to a successor of the business (including the future Itqano PLC), with notice to you.
• Notices — notices to Itqano should be sent by email to the address in Section 13; notices to you may be sent to the email address you provided. Electronic communications are valid under the Information and Communication Technology Act 2006.
• No waiver — our failure to enforce a provision is not a waiver of it.

12. Changes to these Terms

We may update these Terms at any time. The “Last updated” date above always reflects the current version, and your continued use of the Website after a change means you accept the updated Terms.

13. Contact

Questions about these Terms? Email us at hello@itqano.com