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Middle EastRegional e-commerce marketplace
Bilingual RAG support agent
61%
Ticket deflection
AR + EN
Languages
1.4s
Avg. response
An autonomous agent answering customer questions in Arabic and English grounded in the company's own knowledge base.
Challenge
Support volume outpaced the team, and generic chatbots gave unsafe answers in Arabic.
Solution
Built a RAG pipeline with a curated retrieval index and a grounded response policy.
Technology Radar
LangChainPineconePythonOpenAI